FAQ
Straight answers
If your question isn't here, ask a human — we reply within one business day.
Are you an insurance company?
No. Shieldline Auto Group is an advisor-led guidance company — we review, compare, and negotiate, but we are not an insurer or warranty underwriter. Insurance advisory only: we are not a licensed insurance producer, so we cannot quote, bind, or issue coverage. Protection products are offered through licensed carriers and terms vary.
Do you sell extended warranties?
No. We don't sell warranties, service contracts, GAP policies, or insurance — and we earn no commissions from anyone who does. That separation is the whole point: our advice is paid for by you, so it's for you.
How do you get paid?
Flat advisory fees, quoted in writing before we start. You approve the number before any work begins. See Pricing for the full philosophy — no invented numbers here.
Will you actually save me money?
Sometimes. Sometimes the honest answer is that your current coverage and rate are already the best available — especially with insurance, where margins are thin. We don't invent savings figures or promise outcomes. What we promise is that you'll understand every dollar before it moves.
What do you need from me to start?
Whatever paperwork you have: your declarations page, the service contract or warranty paperwork, the GAP disclosure, the denial letter — PDFs or clear photos work fine. Don't have it? Tell us the situation in your own words and we'll figure out what's needed.
Can you get my denied claim paid?
We can't make a carrier pay what the contract doesn't owe. What we can do: read the denial against the actual contract language, document what was missed, and help you file a proper appeal or complaint. A lot of denials don't survive a careful second look.
How does the insurance shopping service work?
Three steps: (1) we review your current policy's declarations page in plain English, (2) we shop comparable coverage across competing carriers, (3) we take the numbers back to your current carrier to negotiate the renewal. Full detail on Services. We cannot quote or bind coverage ourselves — that's the carriers' job.
Where do you operate?
We work with clients virtually — most of what we do is reading documents and making calls, which travels well. If you're outside our practical reach, contact us and we'll tell you honestly whether we're the right fit.
Who's behind Shieldline?
Puru Gaur, founder — founded 2026 under THERXSIGNAL LLC. More on the About page. We're new and honest about it: no invented history, no fake reviews.